Responsibilities:
- Collaborate with the leadership team to build and set the strategic direction and commercial vision for the organization, and develop and maintain roadmaps for communication and tracking.
- Oversee all activities that help customers grow topline sales including new kitchen launch strategy, brand onboarding, marketing strategy, OFO strategy, any other general advice related to growing their deliver-only business
- Communicate any new initiatives launched by CSS to improve orders and ensure licensees sign up to those initiatives e.g. facility brands, 3PL delivery, etc.
- Demonstrate credibility with customers by tailoring guidance to their particular needs and goals
- Surface issues to internal teams (e.g. finance, growth, etc.) to ensure our customers’ feedback is represented and solutions are prioritized
- Identify operational enhancements based on both qualitative feedback received and quantitative data reviewed
- Ensure customers are being paid on time for any payments that must flow through CSS
- Ensure customers are paying their invoices on-time and engage proper stakeholders when late payment needs to be escalated; support as necessary (e.g. preparing a termination letter)
