To be responsible for the daily food and beverage operations at the PARKROYAL Club Lounge. Basic functions include making sure that all guests’ requests are met.
Primary Responsibilities:
- To ensure all PARKROYAL Club and Suite room guest registration and check-out are carried out efficiently and promptly.
- To ensure all PARKROYAL Club floor equipment are maintained in good working order.
- Ensure all registration cards are properly updated into the PMS (Property Management System).
- Ensure all necessary reports are printed in a timely basis.
- Ensure that any room discrepancy comparison is resolved expeditiously.
- To ensure the minimum key standards are met at all times and the PARKROYAL Club floor is run in keeping with the policies laid down by Management.
- To ensure guest history is accurately updated and used at all times for all PARKROYAL Club and V.I.P. guests.
- To ensure the highest standard of presentation and quality of food and beverage at all times in the PARKROYAL Club Lounge.
- To always provide the highest level of guest service in the handling of all guest requests.
- To attend briefing as required by the Front office department.
- To ensure all PARKROYAL Club rooms & Suites are thoroughly checked prior to the guest’s arrival and that all room set ups are completed.
- To project and maintain image of the highest standard within the Hotel at all times.
- To handle on Food & Beverage operation at the PARKROYAL Club Lounge.