Front Office Guest Services Ambassador

To be responsible for the daily food and beverage operations at the PARKROYAL Club Lounge. Basic functions include making sure that all guests’ requests are met.

Primary Responsibilities:

1. To ensure all PARKROYAL Club and Suite room guest registration and check-out are carried out efficiently and promptly.
2. To ensure all PARKROYAL Club floor equipment are maintained in good working order.
3. Ensure all registration cards are properly updated into the PMS (Property Management System).
4. Ensure all necessary reports are printed in a timely basis.
5. Ensure that any room discrepancy comparison is resolved expeditiously.
6. To ensure the minimum key standards are met at all times and the PARKROYAL Club floor is run in keeping with the policies laid down by Management.
7. To ensure guest history is accurately updated and used at all times for all PARKROYAL Club and V.I.P. guests.
8. To ensure the highest standard of presentation and quality of food and beverage at all times in the PARKROYAL Club Lounge.
9. To always provide the highest level of guest service in the handling of all guest requests.
10. To attend briefing as required by the Front office department.
11. To ensure all PARKROYAL Club rooms & Suites are thoroughly checked prior to the guest’s arrival and that all room set ups are completed.
12. To project and maintain image of the highest standard within the Hotel at all times.
13. To handle on Food & Beverage operation at the PARKROYAL Club Lounge.