To lead on and support Cargo Services in executing the corporate strategy and various initiatives relating to cargo services and delivery.
To drive operational excellence and service delivery by partnering with regional stakeholders to provide clarity, guidance and support on the set performance targets and established matrix.
To serve as an extension of Cargo Service Delivery in the region and in support of the regional strategy.
Service Delivery and Excellence
- Ensure all cargo operations activities consistently run smoothly and effectively
- Lead and manage all aspects of cargo services and operations in the region to give Cathay a competitive edge in terms of service quality
- Establish cargo services standards across the region in accordance with corporate Key Performance Indicators and develop workable strategies to achieve and maintain these standards in each port
- Manage the regional trucking services to deliver a consistent and high quality cargo and mail service to offline ports
- Lead and drive operational excellence by using available service performance tools and established Key Performance Indicators and Service Level Agreements
- Actively seek opportunities to drive ancillary revenue and improve the cargo service customer experience
- Partner with regional support teams set SMART goals targeting specific performance areas
- Ensure problem-free operational and ground handling management of all charter services within the region
- Ensure problem-free handling of all special cargo and expert lift and share best practice across the ports
- Monitor and improve Cargo iQ performance and supplier management assessment score both Cargo Terminal Operator and Regulated Handling Agent
- Oversee the regional Unit Load Device compliance programme
- Partner with port management to address customer issues and enhance service offering in a timely and effective manner
- Partner with Group Quality to oversee port audit programme and initiate self-audits as required
Safety and Regulatory Compliance
- Conform to the required safety and security standards, meet all company, local, international aviation, authority and legal requirements
- Oversee all safety issues in the region relating to cargo services, specifically but not limited to handling of dangerous goods, freighter load control, cargo build up and aircraft loading
- Partner with the Area Cargo Manager to oversee each port’s Emergency and Accident and Business Continuity Plan
Efficiency Improvement
- Ensure that awareness of e-AWB and e-Freight within the industry is actively promoted region and lead on implementation initiatives
- Oversee and manage expenditure related to ground handling, freighter ramp handling and trucking within the approved budget, with the goal to lower the cost per ton
- Provide regional feedback and direction relating to service initiatives and in support of the services strategies created by Head Office
Bridging Head Office / Regional Office and Local Sales Teams
- Partner with the Head Office team on all security matters including liaison with local authorities as required
- Lead on and facilitate the set-up of new cargo stations in conjunction with Head Office directives
- Lead and actively support the execution of services strategies within the region
- Act as regional trainer as directed by Cargo Service Delivery
- Lead on and actively support the Commercial team in driving and delivering customer solutions initiatives in line with corporate strategy
- Ensure that Cathay’s interests are promoted and liaise with Head Office with market reviews on services and provide meaningful regional feedback
- In support of Cargo Service Delivery, serve as the principle liaison with regional regulatory entities
Partnerships and External Liaisons
- Partner with Airline Purchasing Department to appoint preferred third party handling agents in each port and establish binding Service Level Agreements and take responsibility to closely monitor performance against the Service Level Agreement
- Develop close and effective working relationships with regional Ground Handling Agents, as appropriate, to extract maximum value from the relationship
- Develop and maintain positive relationships with local Civil Aviation Departments and various applicable regulatory bodies to enhance the overall interests of the Company
People Development and Performance Management
- Lead, support and encourage own team to achieve success
- Build a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
- Supervise and mentor direct reports, encouraging effective collaboration
- Demonstrate leadership and lead by example in accordance with Cathay’s core values
- Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
- Maintain active and ongoing dialogue in relation to employee goals and individual performance
- Actively engage with employees to enhance communication and their understanding of department goals
- Support the People Managers to design and conduct internal development programmes including succession planning as appropriate ensuring alignment with Head Office direction
- Enhance the employee experience in line with the role level and the internal brand promise
Operational Duty Holder
- This position is the Operational Duty Holder and has a formal business relationship with the Functional Duty Holder of applicable services and must understand the process of risk escalation to the Functional Duty Holder (GM GSORM).
- This position is the Remote Operational Duty Holder (if Remote ODH applies) and has a formal business relationship with the Functional Duty Holder of applicable services and must understand the process of risk escalation to the Functional Duty Holder (GM GSORM).
- This position is the Operational Duty Holder Delegate (if ODH Delegate applies).
- To fulfil the detailed Cargo Operational Duty Holder responsibilities, for Cathay Pacific and Cathay Dragon, as per the requirements of the “Best Practice for Cargo Operation Duty Holder - Port” documented in The Hub Team Site.
- Be accountable at an operational level for the safe operation of services, including those services which are contracted to others
- Maintain day to day responsibility for managing operational performance, including the performance of suppliers who are contracted to deliver services to ensure that:there is full compliance with quality standards and regulatory requirements
procedures and instructions are followed
the service is delivered in accordance with contracted terms
E&A
- Emergency and Accident and Crisis Response responsibilities as required
