Duties and Responsibilities
Assist the Foodcourt Manager in the following areas:
(a) External Customer Relationship Management
- To retain 100% stall occupancy through effective tenant relationship
- To uphold quality control in food products sold in the tenant stalls
- To handle customers’ and landlord’s feedbacks and identify lapse of outlet’s services
(b) Outlet Operations Management
- Work pro-actively with the Maintenance Department to fix outlet’s hygiene and maintenance issues in a timely manner. Ensure the outlet is well-maintained at all times and is in line with the Workplace Safety and Health (WSH) guidelines
- Perform daily sales bank-in.
- Achieve monthly sales target and FD rental income target.
- To ensure smooth operations during opening, mid and closing shifts.
- To uphold quality control in food & beverage products sold in the FB stalls
- Prepare reports at the end of shift/week.
(c) Internal Customer Relationship Management
- Work with the Marketing department to execute marketing activities or campaigns etc.
- Work with the Procurement department to replenish stock through procurement portal etc.
- Provide support to the Finance department through submission of sales receipts, reports etc.
- Provide support to the Human Resource department through submission of verified attendance etc
(d) Any other duties as directed
Requirements:
- Min. GCE ‘N’ level or equivalent
- Service-oriented and diligent with high level of integrity
- Mature and possess good interpersonal skills to assist Foodcourt Manager to manage cleaners, employees, customers and tenants
- Problem-solving and investigative role to handle customer’s complaints on food quality or service attitude.
- Good numeracy skills to prepare outlet daily and monthly report
