Responsibilities
· Attend to enquiries and requests via calls and live chat in a professional and prompt manner;
· Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;
· Ensure effective and timely follow-up as promised to customers;
· Manage customer complaints and feedback with a good closure;
· Perform additional or overtime duties during operational exigencies when required; and
· Assist with ad-hoc initiatives/projects as delegated by Management.
·
Skills/Requirement
· Diploma/ Degree holder from recognized institution;
· Applicant along with 1 to 2 years of customer service experience, preferably from insurance/ banking industries; Candidate with no experience may be considered and training will be provided;
· Comfortable conversing with customers from all walks of life;
· Ability to communicate via online chat in a professional manner;
· A team player with good writing, interpersonal and communication skills;
· An individual who possesses a pleasant and cheerful disposition; and
· Relevant insurance certification will be an advantage.
