Join JPMorgan Chase, where you can provide excellent client service as part of the Fixed Income, Currencies and Commodities (FICC) eCommerce Client Service (eCS) team. We offer 24/5.5 pre-execution operational support for the Investment Bank’s electronic trading platforms, serving a diverse range of clients. eCS are part of the newly formed Digital Client Services, a team tasked to reimagine the client experience and unlock the value in client service.
As a FX and Commodities eCommerce Client Service Associate in FICC eCommerce Client Service (eCS) team, you will be responsible for client onboarding, product enablement, technical support and client queries resolution.
Job responsibilities
• Be responsible for timely and accurate enablements of clients and users onto e-Trading platforms (internal and vendor)
• Provide Training’s and Demo’s to clients of JPM in-house e-Trading platforms
• Participate in regional and global projects with focus strategic reengineering that accelerate our current onboarding queues to meet SLAs determined by the business
• Generate data and information to help aid business decisions and drive management resourcing
• Identify and remediate rapidly for any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client
• Liaise internally to resolve client system access and connectivity issues
Required qualifications, capabilities, and skills
• Bachelor’s Degree in Finance, Economics or other related disciplines
• Minimum 2 years of working experience in bank or financial services
• Proactive and willing to drive new initiatives and changes
• Good analytical skills, due diligence and attention to detail
• Excellent interpersonal skills, good attitude, and strong communication / presentation skills
• Able to multi-task and work in a very fast-paced environment
Preferred qualifications, capabilities, and skills
• Client service experience preferred
• Familiarity with eCommerce space is preferred
• Mandarin or Japanese fluency would be advantageous as to support clients from Chinese or Japanese Market
To apply for this position, please use the following URL:
https://ars2.equest.com/?response_id=5b7e00d3c712ffb182e973dad6291c7f
