Job Descriptions:
- Drafting of Diagrams: Create accurate diagrams based on updates from Interior Designers (ID) and clients to reflect the latest project status.
- Project management: Maintain and update project management tool with relevant photos, checklists, due dates, and task assignments.
- Client Management: Provide prompt responses to customer and ID inquiries to ensure exceptional customer service.
- Customer Support: Follow up with customers via WhatsApp Business and Facebook Messenger to address inquiries and concerns promptly.
- Troubleshoot smart home issues: Respond to client queries regarding smart home failures within one hour. Categorize smart home issues based on severity and provide appropriate responses following standard operating procedures (SOP).
- Site Visits: Coordinate with ID and electrical teams to ensure alignment with smart home scope during site visits.
- Pre-Electrical checks: Conduct inspections to ensure switches, access points, and solutions can be installed correctly during implementation.
- Electrical Implementation: Oversee the installation of switches by the electrical team to ensure compliance with project requirements.
- Pre-Implementation packing: Prepare and verify inventory before smart home implementation to ensure all necessary items are available.
Job Requirements:
- With at least 1 year of coordinating and customer service experience.
- With Class 3/3A license.
