Responsibilities
- Provide excellent customer service
- Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
- Support on desktops, notebooks, printers, scanners hardware components.
- Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows XP/7 OS or any bank standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
- Installation of bank access and in-house applications.
- Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
- Printer Maintenance.
- Take on and resolve complex calls or tasks the other engineers could not resolve.
- Responsible for learning and working independently.
- Responsible for providing excellent support and timely service.
- Any other ad-hoc duties as assigned by supervisor
Requirements
- Diploma or Degree in Information Technology or related fields
- Experience in providing L1-2 End User Support works in enterprise environment
- Comfortable with 12 hour shift or work on weekends if required
- Experience in both IT Hardware troubleshooting support and Software support
- Good team player
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: [email protected]
CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd
