KFC & Pizza Hut Singapore is on the lookout for a dynamic and seasoned Learning & Development Manager to bolster our team. As prominent players in the quick-service restaurant franchise arena, we are dedicated to nurturing a culture of continual learning and growth, essential for propelling business expansion and ensuring employee contentment. The incumbent will occupy a pivotal role in conceptualizing, executing, and evaluating learning initiatives, aimed at nurturing our team members and elevating overall performance standards.
Key Responsibilities:
1. Expert Training Delivery: Demonstrate mastery in conducting captivating stand-up training sessions for diverse cohorts, integrating interactive elements, real-world scenarios, and group dialogues. Continuously refine training methodologies to heighten participant engagement and knowledge retention.
2. Train the Trainer Programs: Develop and administer "train the trainer" initiatives, empowering internal subject matter experts and trainers with requisite skills and tools for seamless learning initiative execution. Offer continuous guidance and feedback to trainers to augment their facilitation skills and ensure uniformity in training delivery benchmarks.
3. Facilitation Skills Enhancement: Mentor and coach team members in facilitation techniques, active listening, and group dynamics to enhance their capacity in steering productive and interactive learning forums. Foster a culture of perpetual enhancement by encouraging trainers to introspect on their performance and pursue avenues for advancement.
4. Content Localization: Tailor training content and resources to harmonize with the local context, cultural nuances, and business landscapes prevalent in the Singapore market. Infuse case studies, illustrations, and industry best practices relevant to the region to enrich the applicability and pertinence for participants.
5. Cross-cultural Acumen: Exhibit cultural acuity and sensitivity when executing training programs in a multicultural environment. Adapt communication modalities and instructional strategies to resonate with participants hailing from diverse backgrounds, ensuring inclusivity and reverence for cultural diversity.
6. Needs Analysis and Feedback Loop: Conduct periodic needs assessments and solicit feedback from stakeholders to pinpoint specific learning lacunae and areas warranting refinement. Utilize data-driven insights to steer the design and execution of targeted training interventions, aimed at addressing identified needs and fostering performance enhancements.
7. Continuous Enhancement: Proactively scout for opportunities to innovate and enhance the caliber and efficacy of learning and development initiatives. Remain abreast of industry trends, emerging technologies, and pioneering training methodologies to integrate into extant programs and steer continuous amelioration.
8. Learning Strategy Development:** Collaborate with senior leadership and HR cohorts to grasp business imperatives and employee development requisites. Conceptualize holistic learning strategies in alignment with organizational objectives and industry benchmarks.
9. Curriculum Crafting: Forge compelling and impactful learning materials encompassing training modules, e-learning courses, videos, and supplementary resources. Assure content relevance, currency, and tailor-made resonance to cater to the variegated needs of team members spanning different roles and echelons.
10. Training Dispensation: Facilitate training sessions and workshops addressing diverse themes such as product knowledge, customer service, leadership cultivation, and operational prowess. Employ a mix of dispensation modalities encompassing classroom pedagogy, virtual tutorials, and on-the-job coaching.
11. Performance Evaluation: Implement mechanisms for assessing the efficacy of learning initiatives. Scrutinize training outcomes and feedback to discern areas necessitating refinement, proffering data-fueled recommendations for adjustments or augmentations.
12. Learning Technology Utilization: Harness learning management systems (LMS) and allied digital tools to streamline training administration, monitor employee progress, and oversee compliance adherence. Stay abreast of emergent technologies and trends in learning technology to enrich the learning environment.
13. Talent Nurturing: Collaborate with HR counterparts to pinpoint high-potential talent and devise personalized developmental trajectories fostering their career ascension within the organization. Extend coaching and mentorship to individuals and teams, augmenting their skill repertoire and competencies.
14. Compliance and Quality Assurance: Ensure conformance of all training programs to pertinent regulatory benchmarks and quality thresholds. Monitor adherence to training protocols and procedures.
Qualifications:
- Bachelor's Degree in Human Resources, Organizational Development, Business Administration, or relevant discipline
- Minimum of 5 years' tenure in learning and development roles, with a pronounced emphasis on stand-up training, training the trainer, and facilitation skills honing.
- Demonstrate track record of crafting and executing effective training regimens in multicultural contexts, preferably within the quick-service restaurant or retail domain.
- Proficient facilitation and presentation acumen, underpinned by the ability to captivate and galvanize participants across organization.
- Experience in localizing training content to cultural and business exigencies, particularly in the Singapore or broader Asia-Pacific environment.
- Certification in facilitation, training delivery, is advantageous.
- Singaporean citizenship or valid work authorization in Singapore is mandatory.
Join our Team!
Embark on a transformative journey with KFC & Pizza Hut Singapore, leveraging your prowess in stand-up training, training the trainer paradigms, facilitation skills, and content contextualization to orchestrate learning and development excellence within our fold! Submit your application today to be an integral part of our dynamic ensemble!
