After Sales Executive

· Process order received from distributors/customers including order entry into RPMS system, issue D/O, etc

· Process back orders to HQ

· Process manual purchase orders and shipping instructions to other vendors like YEU, YA, Amman, Brazil, etc

· Coordinate shipments with warehouse department, shipping department and HQ

· Prepare certificates required for shipments

· Liaise with Accounting Department on payments to be made to HQ and vendors

· Follow up on all outstanding payment from distributors/customers

· Investigate claims made by distributors for any shortages, mis-supply, defective parts, etc

· Issue credit note upon receiving approval from superior on the claims received

· Assist with the handling of incoming telephone calls

· Prepare orders and sales reports and graphs where necessary