Duties
- Respond to the enquires within 24 hours for simple and straight forward cases. For queries that need further investigation and review, to respond to the enquirer as soon as a solution has been obtained.
- Where email correspondence poses challenges, other modes of communication such as teams, WhatsApp messaging or phone calls may be used.
- Work in partnership with the various stakeholders to resolve the issues raised.
- Provide solution to the enquirers.
- Work in partnership with the different stakeholders and align the policies / guidelines for the different employee groups.
- Provide support in admin matters or other ad-hoc duties.
- Serves as the first point of contact for day-to-day operational issues related to AIAM.
- Arrange meeting and clarify issues with the AIAM project team, system vendor as well as internal stakeholders and then work with them to address the concern/issues raised.
JOB REQUIREMENT
- A diploma / degree in any discipline, preferably in Information Technology.
- Proficient in MS Office and Excel.
- Experience with HR systems would be an advantage.
Interested and qualified candidates, please send in your application to [email protected]
Ivy Yong Shi Mei
R2198995
Recruit Express Pte Ltd 99C4599
