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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Guest Service Agent (Olvl/1yrExp/Central)
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Guest Service Agent (Olvl/1yrExp/Central)

Careernexus Pte. Ltd.

Careernexus Pte. Ltd. company logo

Responsibilites:

  • Establish and maintain a customer-centric approach within the customer service operation, prioritising customer satisfaction while fostering positive relationships with both customers and staff.
  • Implement and uphold customer service standards and procedures to ensure consistency and quality in service delivery.
  • Provide comprehensive customer service support to the department store, including but not limited to Goods and Service Tax Refund, Smart-Card applications, Public Announcement, and Lost and Found cases/reports.
  • Ensure prompt and efficient resolution of customer issues and concerns, prioritising customer satisfaction as the primary objective.
  • Responsively address customer inquiries, diligently follow up with necessary actions, and proficiently manage customer feedback and complaints to achieve swift resolutions.
  • Compile and analyze customer feedback and suggestions to identify opportunities for enhancing service standards and continuously improving the overall customer experience.

Requirements:

  • Minimum GCE O Level
  • At least 1 year of customer service experience for Junior role
  • Good communication and interpersonal skills
  • 5 days work week with 2 rotating off days
  • Rotating shift system, 930am to 630pm / 1240pm to 940pm (Shift allowance is provided)



Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.




EA License Number: 23C1730




Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments




We regret that only shortlisted candidates will be notified.

✱   This job post has expired   ✱

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