- Working Location: Orchard | Novena
- Working Hours: 5.5 days | Mon - Fri 8:30am - 6:30pm | Sat: 8:30am - 1pm
- Salary (Commensurate with experience): Basic + Variable Bonus
- Duration: Perm
- Industry: Healthcare | Eye Clinic
Responsibilities:
- Attend to public enquiries of services available
- Liaise with relevant departments to address patients’ feedback and concerns in a timely and appropriate manner
- Evaluate feedback forms and work with various stakeholders to identify potential service gaps and feedback that require intervention
- Ensure Feedback forms’ data are entered promptly and accurately into the database, and coordinate family conference where necessary
- Provide administrative support to the department, including minutes writing, preparing presentation materials, and collating and analysing of data
Requirements:
- Atleast 2 years of relevant experience in healthcare and/or customer service environment will be an added advantage
- Possess good organizational skills, strong sense of responsibility and the ability to manage complaints, enquiries and feedback
- Knowledge in statistics and data management would be an advantage
Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]
EA License No.: 13C6305
Reg. No.: R2093254
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
