Job Summary:
The Customer Account Representative serves as the point of contact for multiple customers, including coverage for global customers. Attain or exceed pre-determined monthly/quarterly/annual revenue by maintaining highest quality and service standards. Develop new business through existing or potential customers.
Job Duties and Responsibilities:
- Getting price quotations for both stock and non-stock items as per company guidelines. This may include sourcing, working with spreadsheets, and following up on quotes with purchasing.
- Handling customer claims with different departments like Accounting and Quality Assurance, including managing returns, determining the root cause of issues, and suggesting and implementing solutions. Also assisting with cash collection.
- Keeping an eye on open orders, spotting potential problems, and working with different teams to fix them to ensure timely delivery and meet performance goals.
- Building and maintaining strong relationships with assigned customers, providing excellent service and quick responses to their needs.
- Negotiating prices, freight, and terms with customers, following company guidelines.
- Generating revenue by making both inbound and outbound calls and using persuasive techniques to encourage sales.
- Collaborating with the purchasing team to make inventory purchases that support major customers.
- Performing any other duties or tasks assigned by the company.
Job Requirements:
- 2-4 years related work experience (customer service, sales roles preferred)
- Ability to work in a fast-paced environment
- Proficient knowledge in all MS Office (Excel Word, PowerPoint) applications
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin
