- Adhere to all House Rules, Regulations, Employee Handbook, Safety and security and Hotel Policies.
- Demonstrate exceptional beverage skills and knowledge.
- Handle and follow up on guest complaints effectively.
- Assist in overseeing all associates during operations and ensure a smooth flow and consistent maintenance of standards to meet and exceed guest expectations.
- Liaise with kitchen, food, and beverage store departments, and work together as a team to provide guests with desirably high standards of food and beverage services.
- Check regularly on stock requisitions and ensure that stock is sufficed for operational needs.
- Maintain the philosophy of quality, fast, efficient and courteous service and comfortable and friendly atmosphere.
- Check on appearance and grooming standards and performance of the staff.
- Ensure that service procedures and policies are in accordance with the operation manual.
- Observes, guide and train new associates to equip them with the skills needed to perform their tasks/duties efficiently and effectively.
- Ensure a high standard of cleanliness and order of the service areas and that the condition of the furniture and equipment is maintained in the outlet.
- To carry out any other reasonable duties and responsibilities as assigned by the manager or assistant manager.
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