Job Summary:
Successful candidate will attend to users’ IT/network enquiries effectively and efficiently.
Job Responsibilities:
- Handle daily IT Infrastructure Operations
- Handle daily IT End user Issues
- Attend to various system and Network issues
- Responsive and pro-active when handling end-user problems and requests.
- Highly customer focused and diligent towards providing good customer service and maintaining good relationship
- Perform in-house application troubleshooting and coordinate with respective support teams.
- Liaise and coordinate with third party vendors for replacement/ rectification of issues.
- Participate in policy setup and enforcement
- Maintain and update IT Documentation and Policy.
- Participate in annual BCM and IT DR exercise
- Vendor Management
- Perform standby duties when necessary
- Any other tasks when assigned by supervisor
Job Requirements:
- Minimum Diploma in any IT or Cybersecurity related discipline and with 1 year working experience
- Knowledge of windows Operating Systems, Active Directory and Networking
- Strong analytical and troubleshooting skills
- Positive Attitude
- Passion for IT
- Excellent verbal and written communication skills
- Able to work as part of a team and independently
- Fresh Graduate welcomed
- Singaporeans only
