ob Overview: The Digital Service Officer plays a pivotal role in the digital operations aspect of facility management, focusing primarily on managing the Computerized Maintenance Management System (CMMS) and overseeing data management tasks associated with the maintenance and repair operations within a commercial property setting.
Responsibilities and Duties:
- Oversee and manage the CMMS, ensuring efficient operation and utilization of the digital system for property maintenance.
- Perform routine checks on the CMMS to ensure that all data is accurate and up to date.
- Prioritize and respond to requests for technical support related to CMMS and other digital service systems.
- Handle data management related to facility management, including tracking performance metrics and analyzing system reports.
- Collaborate with IT and software vendors to troubleshoot any software issues and optimize system performance.
- Assist with the development of digital roadmaps to enhance the efficiency of facility management operations.
- Provide training and guidance to staff on the effective use of digital systems within the facility management domain.
- Audit and inspect digital systems regularly to identify any potential improvements or upgrades.
- Liaise with contractors or vendors for any system enhancements or integrations.
- Prepare and present reports on system performance and suggest recommendations for strategic improvements.
- work with the Client and Management to ensure that all digital services provided for, including but not limited to, data interface and exchange between the client’s and FM’s systems and platforms, on-boarding asset data & records to FM’s systems, periodic reporting and tracking of performance, trend analysis, etc is properly deployed, implemented, used, in operating condition, further developed
- Work with the Client to ensure the FM’s users transactions & data input are carried out in a timely and accurate manner, including performing outstanding case or data clean-up with the users periodically.
Qualifications:
- A degree or diploma with minimum of 3 years experience in a facility management role with a strong focus on digital services management.
- Proven experience with Computerized Maintenance Management Systems (CMMS) and other digital operational management software.
- Proficiency in Microsoft Office Suite and other relevant technology tools.
- Excellent organizational skills and the ability to manage multiple tasks efficiently.
- Strong communication skills, with the ability to convey technical information to non-technical stakeholders.
- An independent thinker with the ability to solve complex problems effectively.
- A proactive, positive attitude and the ability to maintain composure in stressful situations.
- Keen knowledge in cloud services and architecture, computer language and system architecture development to aid development and troubleshooting of both current and future systems
What JLL Offers:
- An entrepreneurial and inclusive work environment.
- Opportunities to unlock your full potential through dedicated programs.
- A competitive pay and benefits package to empower your ambitions.
