Operations Manager
As Operations Manager, you will be the strategic leader of all property operations and acts as the General Manager in his/her absence.
Job Description
- Drive operational profitability by meeting and exceeding revenue without compromising high-quality guest service.
- Maintain efficient cost controls throughout all areas.
- Plan and direct the operations, including quality, standards, cleanliness, and guest satisfaction.
- Collaborate with all head of department to guarantee the smooth functioning of day-to-day operations.
- Conduct regular operations meetings with all department head to review normal operational issues, departmental performance goals, and guest feedback.
- In the General Manager's absence and at various meetings and events, function as his representative.
- Be in charge of maximising profits by consistently providing the best level of service.
- Ensure strict adherence to operating controls. SOPs, policies, procedures and service standards are consistently implemented and reviewed throughout all departments.
- Be in charge of all day-to-day inquiries, complaints, and problems at the property.
- Keep track of the hotel and restaurant's function schedule and become acquainted with any modifications or changes.
- Work with the GM & Executive Chef on a daily basis to forecast and plan for hotel business.
- Promote a positive workplace culture through effective communication and regular team meetings.
- Conduct regular inspections of all divisions to ensure good guest service, cleanliness, presentation, service delivery, personnel presentation, and grooming.
Job Requirements
- Bachelor’s degree / higher education qualification / equivalent in Hotel and Restaurant Administration, Business Administration or related major
- 5 or more years in the management operations or related function
- Proficient in English and excellent communication skills, both written and verbal
- Key competencies such as excellent communication, interpersonal skills, oriented to details, operational knowledge, leadership, team building and financial skills.
- Able to work under pressure and extreme conditions and prioritise tasks effectively
- Have solid understanding of financial analysis and accounting principal, secondary relationships with Corporate HR, Sales & Marketing and Revenue
