As General Manager, you will provide effective leadership direction to the operation by maximising operation performance, promoting employee development, developing and sustaining unique guest experiences, adhering to brand standards, and increasing brand recognition.
Job Description
- Manage the overall operations in accordance with the organisational chart.
- Conduct regular briefings and meetings with all department heads to review normal operational issues, departmental performance goals and guest feedback.
- Manage and develop plans for the staffs to enable career advancement and growth.
- Ensure strict adherence to operating controls, SOPs, policies, procedures, and service standards.
- Oversee property concerns such as capital projects, guest service, and refurbishment.
- Managed complaints and service recovery procedures.
- Drive operation profitability by meeting and exceeding revenue without compromising guest satisfaction.
- Review and analyse financial reports, determine areas of concern and establish strategies to improve operations’ financial performance
- Developing improvement actions and implementing cost-cutting measures as needed.
- Demonstrates proficiency in analysing profit and loss figures and implementing effective strategies as needed.
- Ensure operational compliance including proper business license to operate.
- Provide timely reporting of financial performance and projections to the Board
Job Requirements
- Bachelor’s degree / higher education qualification / equivalent in Hotel and Restaurant Administration, Business Administration or related major
- 6 or more years of management experience in a high-level operations role or an equivalent combination of education and experience is needed
- Proficient in English and excellent communication skills, both written and verbal
- Good interpersonal skills
- Strong organisational skills and attention to detail
- Effective leadership and team building skills
- Able to work under pressure and extreme conditions and prioritise tasks effectively, able to work and deliver within tight timelines and able to handle last minute requests.
- Have solid understanding of financial analysis, secondary relationships with Corporate HR, Sales & Marketing and Revenue
