General Manager

What are we looking for?

• Singaporeans and PR
• Minimum qualifications of diploma or degree
• Someone willing to learn every rope in this business except physician duties
• Someone who works well with people and have good relationship with visiting patients
• IT and computer skills (Mainly able to use chrome, google docs, google sheets, Canva, wordpress, google ads and meta/Instagram)
• Marketing knowledge for SEO and leads generation
• Basic accounting knowledge and understanding of financial statements
• Someone with high standards to manage overall clinic performance and efficiency

Bonus skillsets:

• Proven track record of managing multiple clinic locations or healthcare facilities.
• Strong understanding of Traditional Chinese Medicine practices and regulations.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively with senior leaders
• Strong analytical and problem-solving skills.
• Proficiency in healthcare management systems and technology.

Job description

The General Manager (GM) will oversee the day-to-day administrative and operational functions of our network of TCM clinics. This executive role requires a strategic leader with a deep understanding of healthcare operations, preferably within the Traditional Chinese Medicine sector. The GM will ensure the efficient and effective delivery of high-quality care, drive operational excellence. The GM is also responsible for identifying, developing, and executing strategic business opportunities to drive the growth and expansion of our network of TCM clinics. This role requires a proactive and strategic thinker with a deep understanding of the healthcare market, particularly within the Traditional Chinese Medicine sector. The ideal candidate will possess strong analytical, negotiation, and relationship-building skills to enhance Yi TCM’s market presence and achieve business objectives.

• Business DevelopmentBuild and maintain strong relationships with key stakeholders, including healthcare providers, community organizations, and business partners.
  Negotiate and finalize partnership agreements and contracts.
  Manage and nurture existing relationships to ensure long-term collaboration and mutual benefit.
  Develop and implement strategic business development plans to achieve growth targets.
  Conduct market research and analysis to identify trends, competitive landscape, and potential areas for expansion.
  
  
• Operational Leadership:Develop and implement operational strategies to ensure efficient clinic operations.
  Oversee clinic management, ensuring compliance with healthcare regulations and standards.
  Implement best practices for patient care and clinic management.
  Optimize clinic processes to improve patient experience and operational efficiency.
  Oversee the implementation of business development projects from concept to completion.
  Ensure projects are delivered on time, within scope, and within budget.
  Manage cross-functional teams and external partners to achieve project goals.
  
  
• Strategic Planning:Collaborate with the founders to develop and execute the company’s strategic plan.
  Identify opportunities for growth and expansion within the TCM market.
  Lead initiatives to improve operational performance and achieve organizational goals.
  
• Team Management:Lead and manage a diverse team of clinic managers and staff.
  Foster a positive and collaborative workplace culture.
  Develop training programs to enhance staff skills and knowledge.
  Ensure effective communication across all levels of the organization.
  
• Quality Assurance:Oversee the implementation of quality control and assurance programs.
  Ensure all clinics maintain high standards of patient care and safety.
  Monitor patient feedback and address any operational issues promptly.
  
• Regulatory Compliance:Ensure all clinics comply with TCMPB regulations.
  Stay updated on healthcare laws and regulations impacting TCM practice.
  
• Reporting and Analysis:Provide regular reports on operational performance to the CEO and board of directors.
  Analyze operational data to identify trends and areas for improvement.
  
• HRImprove on current HR guidelines and handbook
  Manage leave for all staff
  Approve and handle requests for leave, promotion, performance improvement programs, bonuses
  Send out corporate communications as per required for ad-hoc requests such as new hires, resignation, sabbaticals, promotions and others
  Maintain and improve on hiring process
  
• FinanceOversee the organization’s financial operations, including accounting, billing, payroll, and financial reporting.
  Work with corp sect to ensure accurate and timely financial reporting in compliance with IRAS
  Manage cash flow, investments, and financial reserves to optimize the organization’s financial position.
  Prepare and present regular financial reports to the executive team, and board of directors.
  Analyze financial data to identify trends, variances, and areas for improvement.
  Provide strategic recommendations based on financial analysis and projections.
  
• MarketingDevelop and implement comprehensive marketing strategies to promote the TCM clinics and increase patient volume.
  Align marketing plans with the overall business strategy and objectives.
  Identify market trends, opportunities, and competitive landscape to inform strategic decisions.
  Enhance and manage the brand identity and positioning of the TCM clinics.
  Ensure consistent and cohesive messaging across all marketing channels.
  Develop and maintain brand guidelines to ensure brand integrity.
  Lead digital marketing efforts, including SEO, SEM, social media, email marketing, and content marketing.
  Optimize the company’s online presence to drive website traffic and conversions.
  Utilize data analytics to measure and improve the effectiveness of digital marketing campaigns.
  Develop and execute marketing campaigns to attract new patients and retain existing ones.
  Implement patient engagement programs to enhance patient satisfaction and loyalty.
  Work with existing collaboration partners to increase brand awareness and potentially gain more client base
  Identify and acquire more collaborations with potential partners
  

Please fill in the following form to secure an interview:

https://docs.google.com/forms/d/e/1FAIpQLSfBLKDabY1n_yr0kAOONn-BhNBKN_OFjAThMzn26QXYwtDIuA/viewform