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Jobs in Singapore   »   Jobs in Singapore   »   Information Technology Job   »   IT Technical Support
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IT Technical Support

Incofood Management Services Pte Ltd

IT Technical Support


Job responsibilities:


· Provide technical assistance with computer hardware and software

· Log bugs and enhancement requests

· Perform hardware and software installations, configurations and updates as needed

· Resolve or escalate issues in a timely fashion

· Escalate customer complaints to management or vendor for quick/timely resolution

· Assist with piloting of new tools, technologies, and/or processes

· Create and maintain tips and tricks solutions for issue arise

· Documenting, troubleshooting and problem resolution steps

· Monitor the network infrastructure, security to ensure availability to users in a secure and controlled

manner

· Perform system administrative tasks including regular backups.

· Perform any other tasks that may be assigned from time to time.


Requirements:

· Degree in Computer Science

· Previous working experience in IT Technical support for 4 years

· Excellent customer service skills

· Strong troubleshooting and critical thinking skills

· In depth knowledge of Windows 10, Windows Server 2016, Microsoft Office 365, Firewall and

network/communication infrastructure.

· Cloud deployment and maintenance experience is preferred.

✱   This job post has expired   ✱

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