Job Brief
The Company is a mid-sized organization with a headcount of about 150 employees. It has been operating in secured data handling space over the last 25 years and has expanded into new digital services to serve its customers. The Company is looking for an experienced Head of Digital Services to grow and manage the digital service business.
The successful candidate needs to have an entrepreneurial mindset, excellent leadership skills and a hands-on attitude. The ideal candidate is expected to (i) grow the digital service business of the Company; (ii) work with partners and government agencies; (iii) manage the operations of the digital service business; and (iv) manage the marketing and customer outreach activities of the digital service business.
Responsibilities
- Acquire new customers, maintain existing customers and manage client relationships (new and existing)
- Build and maintain profitable partnerships with key external partners
- Work closely with internal stakeholders to meet customer requirements and to enhance the existing suite of services and products within the digital service business
- Understand, translate and map customers’ business and functional requirements to product offerings and assist customers in evaluating its benefits and value
- Manage the day-to-day operations of the digital service business
- Deliver customer presentations and attend sales meetings and partner conferences
- Monitor the performance of the digital service business activities using key metrics and prepare reports for senior management
- Assist in setting financial targets and budget development and monitoring
- Develop and implement digital strategies according to company goals and objectives, with the aim of driving revenue growth for the organisation
- Conduct market research and analysis to create detailed business plans on digital business opportunities (expansion, business development etc.)
Requirements
- Proven experience as a business leader or other relevant role
- Proven experience in sales and/or marketing and managing relationships with key clients
- Good operational experience in managing business and operational processes
- Good knowledge of performance reporting and financial/budgeting processes
- Excellent organizational, leadership and management skills
- Outstanding communication and interpersonal abilities
- Degree in business administration, finance or relevant field
