JOB SCOPE
Customer Engagement and Relationship Management
- Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties
- Promote gaming products and services to the target market segments, especially towards the Premium players
- Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands
- Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies
- Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences
- Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin
- Provide accurate information especially the financial status for credit line recommendation of Premium player
- Carry an important role to follow up with credit patron and liaise with Premium Account Management for any payment in due
Planning and Development
- Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.
JOB REQUIREMENTS
Background and Skills
- High School Degree, College degree is preferred
- Possess a minimum of 3 years solid experience in managerial positions in the field of Casino Marketing or player development
- In depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy
- In depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS
- Knowledge of ACSC, Opera as well as Table Touch system is preferred
- Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc.
Values and Attributes
- Highly motivated, self-manageable, and sales-driven in a collaborative work culture
- Customer-centric and service-oriented, focused on hospitality and the customer experience
- Adept at balancing the need for multi-tasking and prioritization of tasks
- Embrace challenges and overcomes obstacles with positive attitudes
- Possess an ability to handle conflicts and solve problems in a culturally diverse environment
- Champion a culture of collaboration, learning, and adaptability amongst team members
- Seek continuous learning and improvement in personal and professional capacities
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
