Job Responsibilities
- Involving booking processes and cabin allotments.
- Responding efficiently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valued.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Maintain complete knowledge of departmental policies, procedures and service standards.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Perform any relevant adhoc duties as assigned by the management.
Job Requirement
- Preferably with Customer Service experience
- Proficiency with Microsoft Office including Excel, Word and Outlook.
- A target-driven attitude with flexibility to work any shift on any day of the week.
