Job Description:
The Badging Specialist plays a crucial role in ensuring a positive and consistent client experience. This position involves daily interactions with the client, focusing on making a favourable impression with each engagement. The ideal candidate will excel in communication, demonstrate professionalism, and consistently provide excellent service.
Roles and Responsibilities:
- Assist with client and employee requests, providing excellent customer service and support.
- Issue badges to all new employees, contractors, and temporary workers as required.
- Schedule and manage all badging appointments efficiently.
- Utilize badging software (Lenel) and photograph editing software (Photoshop) proficiently to process badges.
- Understand the various access levels and manage the process for requesting and granting access.
- Reactivate and/or replace badges as needed.
- Enter data accurately into the appropriate databases, including deactivated badges, returned badges, and Not to Return (NTR) statuses.
- Deactivate badges upon request from the Client or Management.
- Prepare and maintain reports, including Monthly Business Reports (MBR), Quarterly Business Reports (QBR), and Annual Reports.
- Handle onboarding formalities for new joiners, ensuring all necessary documentation is prepared and monitored, including KPI and employee performance metrics.
- Perform other duties as assigned to support the security and administrative functions of the company.
Job Requirements:
- Strong understanding and experience with badging software (Lenel) and photograph editing software (Photoshop).
- Excellent organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Strong communication skills and the ability to interact professionally with clients and employees.
- Knowledge of various access levels and the processes involved in managing access requests.
- Ability to maintain confidentiality and security of sensitive information.
