The general tasks and responsibilities of managing a spa include:
- Creating and implementing a business development plan
- Hiring and supporting staff and conducting reviews of their performance
- Performing spa treatments, massages, facials and wellness therapies
- Managing inventory, including beauty, bath and treatment products
- Negotiating with vendors and ordering supplies and equipment
- Creating and updating the spa menu
- Developing marketing strategies, running campaigns and producing promotional material
- Training staff members on new skills and industry standards
- Lead Spa team to maximize treatment bookings and yield management
- Assigning tasks and coordinating staff and facility schedules
- Ensuring the spa meets hygiene standards and complies with all health and safety regulations
- Creating budgets, drafting financial statements and handling payroll and supplier payments
- Communicating with clients and responding to queries to increase loyalty and satisfaction
- Ensure high levels of customer satisfaction through excellent sales service
- Provide professional body analysis and recommend a suitable range of treatments to customer
- Able to work on weekend and public holiday
- Maintaining a client database
- Strong communication, interpersonal, and leadership skills, able to work well in a team
- Assist the Director to setup new branches
- Have working experience in Vietnam culture is an advantage
- Well speak, writting and reading in Vietnamses is an advandge
