Industry/ Organization Type: IT / Software
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed. • Provide timely communication on issues status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system to support Apple PC users.
- Install, upgrade, support and troubleshoot for printers, computer hardware. • Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
For interested applicant, click 'apply'
EA Reg no: R1328476
EA License No: 16C8443EA
Personnel Name: Melody
EA Personnel No: R2095899
