Overall Role Purpose:
Responsibilities will include managing the country P&L, maximising market penetration, ensuring profitable transaction volumes and line management of the country team. His/her responsibilities focus on the financial performance of the within the country including budgets of each business division. The key role is to oversee the day to day activities of all Departments and to assure that the company assets are managed to attain maximum profitability.
Reports to Group CEO
Expected years of experience: 15-20 years.
Skills/Knowledge/Qualifications
Knowledge:
-A good understanding of ISS GF services delivery from a business perspective.
-Management skills, process & people management.
-Analytical, conceptual, strategic and planning abilities.
-Strong interpersonal skills including conflict resolution, initiative, confidence, decision making, responsiveness and flexibility.
-Report oriented.
-Good interpersonal communication skills.
-Flexible and able to work under pressure and tight deadline.
-Excellent understanding of the ISS GF Network and internal processes including soft and hardware policies, regulations and guidelines.
-Highly developed in customer service (internal & external) and quality.
-Thorough understanding of ISO 9002, 14001 and 18001, and how to construct and maintain related policies and procedures.
-Knowledge of the principles, practices and procedures of human resource administration in assigned area.
Skills:
-Situation analysis techniques maintenance and facilitating skills.
-Great computer skills related to work.
-Individual and meeting leadership skills.
-Negotiation skills.
-Self-motivated, mature, and innovative.
-Ability to interact with all levels of personnel and work well under pressure.
-Ability to work with confidential information.
-Strong analytical thinking, human relations and communication skills.
-Interpersonal character with a very good command of English both written and spoken is required.
-Convincing personality, natural authority.
-Good skills and spoken and written English and Presentations skills.
-Excellent organizational, planning and prioritization skills.
-Leadership and strategic thinking skills.
-Attention to details.
-Observation and requirement gathering skills.
-Good presentation and meeting facilitation skills
Competences
Competency segment ‘Business’
Analysis: Develops team performance finding ways to get optimal results from individual efforts. Constantly analysis operation and performance data to formulate action plans to achieve set targets and continuously improve. Review service incidents arising, understands their causes and investigates solutions to minimize re-occurrence.
Planning & Organizing: Capable of planning and organizing effectively, ofdelivering directives and initiatives to direct reports and to their planning and
organizational responsibilities. Also has the ability to see the bigger picture in order to develop HR department in the right direction. Plans, develops and recommends new or revised human resource policies and programs to meet the operating needs of the company and the needs of its employees.
Decision Making: Makes timely decisions, to update, upgrade and improve the whole of human resources processes. Is aware of the latest ISS GF international HR practices and does every effort to adopt those practices in line with company’s policies and standards in coordination with Country Manager.
Results Orientation: Primary goal is in the sake of the organization and of the employees, therefore, he seeks to apply HR practices, processes and procedures in conformance with ISS GF guidelines and to accomplish his main objectives.
Competency segment ‘Leadership’
Teamwork: Ability to motivate others and to work as part of the team to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Conserves a positive attitude to dealing with people.
Competency segment ‘Personal’
Accountability: Manages HR processes related to staffing needs, internal and external recruitment of candidates, testing, orienting, hiring/firing, training, performance appraisal compensation and supervision of payroll with great performance.
Communication: Develops and delivers both effective and concise written and oral communications at all levels. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information
Self-Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.
