Job Title
Core Banking Production Support L3 Engineer
Job Objectives
The Core Banking Production Support Level 3 Engineer is a role within Regional Core Banking for AS400 that is responsible to support application wellness in production, remediate application defects, and manage communications with second-level production support, business units and vendors on deployment approach and timelines.
Daily job scope involves participating in daily scrum, closely following-up and monitor production defects, performing root cause analysis, solutioning, code development, unit and integrated testing, and deployment to production.
Core Key Responsibilities
- Perform root cause analysis on application defects and provide solution for remediation.
- Prioritize defects and plan for production release based on defect criticality
- Perform code development, support end-to-end testing in SIT, UAT and deployment to Production environments.
- Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.
- Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.
- Assist production level 2 support with the investigation, root cause finding and feasibility of recovery approach as and when required.
- Comply to established SDM guidelines, processes, and IT policies.
- Share production defect support learning with internal teams to improve quality and minimize future defects of application delivery
- Ensure application documentation is properly updated for each production release
Key Requirements
- 3 or more years’ of production support experience across multiple technologies / platform
- Strong troubleshooting and problem solving skills
- Strong written, oral communication skills and able to manage user / vendor / customer
- Ability to easily adopt to any technology / environment
- Added advantage with knowledge in payments domain such as remittances (MT/MX/ISO20022 SWIFT message formats), cross-border payments and overseas payments such as RENTAS, RTGS, Bahtnet, CITAD.
- Familiar with incident and problem management process
- Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400
- Experienced with Aldon and ARCAD change management tool
