Key Responsibilities:
- Lead IT projects and initiatives, ensuring successful implementation and alignment with business objectives.
- Plan and coordinate IT projects, including resource allocation, scheduling, and budget management.
- Oversee project execution and monitor progress to ensure milestones are met and deliverables are completed on time and within budget.
- Communicate project status and updates to stakeholders and senior management to ensure transparency and alignment.
- Provide expert-level support and troubleshooting for complex IT issues and incidents.
- Analyze and diagnose complex technical problems, identifying root causes and implementing effective solutions.
- Lead troubleshooting efforts, coordinating with internal teams and external vendors to resolve issues promptly.
- Develop and document best practices and standard operating procedures to streamline support processes and improve efficiency.
- Evaluate and recommend IT solutions and technologies to enhance organizational capabilities and competitiveness.
- Research and assess emerging technologies and trends to identify opportunities for innovation and improvement.
- Conduct feasibility studies and cost-benefit analyses to evaluate potential IT investments and initiatives.
- Collaborate with stakeholders to develop business cases and proposals for IT projects and initiatives.
- Lead disaster recovery and business continuity planning, ensuring the organization's resilience and readiness.
- Develop and maintain comprehensive disaster recovery and business continuity plans to minimize downtime and ensure business continuity.
- Conduct regular drills and exercises to test and validate recovery procedures and response readiness.
- Coordinate with internal teams and external partners to implement and maintain robust backup and recovery solutions.
- Mentor and coach IT staff, providing guidance and support to foster their professional growth and development.
- Provide mentorship and coaching to IT staff, helping them develop technical skills and expertise.
- Delegate tasks and responsibilities effectively, empowering team members to take ownership of their work and contribute to team goals.
- Provide regular feedback and performance evaluations to support the career progression of IT staff.
Attitude and Customer Experience:
We are seeking candidates who demonstrate strong leadership skills, strategic thinking, and a proactive approach to problem-solving. The ideal candidate will possess excellent communication and interpersonal skills, along with a commitment to delivering results and providing exceptional customer service.
Experience Requirements:
- 5+ years of experience in a similar role or related field.
- Bachelor’s degree in IT or related field; advanced certifications (e.g., CCNP).
- Exceptional analytical and problem-solving skills.
- Strong leadership and project management skills.
- Proven experience in managing large IT teams and complex projects.
