Responsibilities and Tasks
Perform Failure Analysis of Customer Returns
- Understand customer complaint of the memory component failure
- Initiate communication with Micron Customer-facing team for further details on customer complaint, requesting additional questions to provide best opportunity for successful analysis
- Perform bench level analysis including initial data image analyis/examination
- Perform Automated Test Equipment (ATE) analysis and interpret results
- Work with the appropriate engineering teams (e.g., PE, PYE) to perform detailed fault isolation when electrical failure has been confirmed
- Summarize findings and submit for physical failure analysis (PFA).
Provide FA Reports for Micron Customer Facing Team for Communication to External Customers
- Summarize analysis at electrical and physical level into customer friendly formats.
- Work with the appropriate manufacturing Global Quality teams through the appropriate request systems (example: WFMS/GDM) for Root Cause and/or Corrective Action and a containment plan
- Identify potential risk to external customers
- Communicate with respective BU (Business Unit) on potential impact to customers
- Communicate FA updates through interim reports or during scheduled meetings with the customers.
- Provide formal FA Report with findings
Sustain Knowledge of Device Capabilities and Characteristics
- Keep up to date with latest Fab/ASM process technology
- Understand datasheet specifications for each device and the differences from previous technode.
- Comprehension of qualification data and potential impact to customer operation
- Stay up-to-date on common customer applications and usage model
- Partnering with customer support team to resolve ongoing customer issues
