Mandatory Skills
Responsibilities
- Perform work in shifts to provide 24/7 on-site or on-call support.
- Incident and Problem management.
- Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
- Provide root cause analysis techniques to determine cause and resolve complex system issues.
- Perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
- Work with onsite and offshore teams across multiple technologies/applications
- Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
- Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
Requirements:
· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.
· Experience in application implementation projects in financial institutions would be advantageous.
· Strong analytical and problem-solving skills.
· Ability to perform impact analysis in a structured manner.
· Good verbal & written communication skills.
· Proactive and able to work independently and under pressure.
· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment
Mandatory Must-have Tech Skills / Framework:
Core technical competency must require:
• Basic knowledge on end-to-end web based application infrastructure
Good to have experiences:
- Application Monitoring Tools
- Incident Management
- Problem Management
- Self-motivated with a strong sense of ownership and accountability
- A quick mind with a problem-solving aptitude, creative & pragmatic
- Good project management skills with attention to details, ability to multi-task and work within tight timelines
- Strong stakeholder management and interpersonal skills, with good oral and written communications skill
- Experience working with cross-cultural teams is a plus
- Good knowledge of financial institution products and digital platforms are added advantages
Shift Timing (12-hour shift)
0800hr – 2000hr
2000hr – 0800hr
