Let’s talk about the role and responsibilities:
- 15+ years of Service Delivery/Program Management experience
- Experience of delivering business outcome-based engagements
- Perform CXO level and senior stakeholder relationship management for a large, strategic account.
- Accountable for driving the engagement to time, cost, and quality objectives, meeting internal and external measures of success including financial performance, growth and client satisfaction.
- Management and co-ordination of all Capgemini engagement resources and activities both at the client site and in Capgemini offshore delivery centres
- Function as a single point of contact within the customer organization for troubleshooting and resolving of issues arising from delivery-related account activities.
- Accountable for the overall successful performance across a portfolio of clients and engagements
- Accountable for overall quality assurance, risks and issue management and ensuring the integrity of systems and processes delivered.
- Identify opportunities for growth in the account alongside promoting our differentiating value propositions.
- Perform ongoing account delivery planning and management, including forecasting of engagements within the account portfolio.
- Coordinate proposal creation, presentation, and commercial negotiations
- Perform Commercial and contractual management of the account.
Let’s talk about your qualifications and experience:
- Substantial experience in delivering large business and technology transformation programs in a geographically and culturally diverse context including quality, financial and contractual control.
- Proven experience in managing engagements, consulting services, digital transformation services, technology (Cloud, Infrastructure (DC/Network), Cybersecurity, Servicenow, End user) & or other managed services (AMC, Infrastructure), using a variety of delivery methodologies, including Agile and Devops, Waterfall, Distributed Delivery, Multi-Tower Managed Services across multiple locations.
- History of senior or CXO level stakeholder influence and relationship management or aspiration to operate at the ‘C-Level’.
- Comfortable in a client facing role, building trusted relationships in a strong multi-cultural environment.
- Confident, initiative-taking and able to work under pressure and at pace with a minimum of supervision.
- Excellent communication skills across a variety of mediums to all levels
- Strong contract and commercial management skills including 3rd party management.
- Solution and innovation mindset being able to identify issues and solutions and implement with successful outcomes.
- Experience of working in a global, geographically dispersed operating model
- Strong customer feedback reflected in NPS scores or equivalent.
- Passion and hunger for contemporary, innovative, customer-centric, consultative, outcome-based delivery.
- Develops new and extension business through exceeding expectations and delivering excellence.
- Experience in working offshore, onshore / nearshore.
- Growth mindset and hunger to continuously learn.
- Collaborator that enjoys collaboration in an energetic and diverse local and global team.
