(A) JOB SUMMARY
- Possess people skills with positive and friendly attitudes to handle patient’s financial situation when handling outstanding debts.
- Ability to manage multiple delinquent patients ‘accounts for debts collections efforts in a timely manner
- Ability to plan course of action to recover outstanding payments from an individual, insurers and company responsible for the debt.
- Investigate and resolve discrepancies in payments or accounts.
- Conform to all legal processes where necessary to collect the amount owed which may encompass legal action.
- Possess speaking and listening skills, paying attention to details and ability to work independently.
- Ability to work in a fast-paced environment.
(B) PRIMARY DUTIES & RESPONSIBILITIES
- To manage a patient’s unpaid bills and set up acceptable terms and conditions of repayment within the current available payment options and to protect the financial interest of the company.
- To purge monthly corporate bills for the Urgent Care Centre (UCC), Pharmacy, etc including the management of credit and debit notes for the departments.
- Ensure timely billings to corporate clients by issuing the Statement of Accounts (SOA) for both inpatient and day surgery bills via the client’s portal or hard copies of the bills to the insurers/company.
- Close follow up for payment on those cases who did not respond to our reminders, including the ECO cases, late charge cases, etc.
- Manages cases with instalment plan and ensure payments are made on time.
- All follow-ups’ actions for payment must be entered into HIS as case history.
- Plan course of action to recover outstanding payments 8) Alert supervisor if debtor is not willing or unable to make payment when due.
- Investigate discrepancies to resolve outstanding patients accounts
- Keep records of all customer communications of individual/corporate debtor(s) cases.
- Perform any other duties as and when required.
(C) SECONDARY DUTIES & RESPONSIBILITIES
- Review/redesign workflows and processes based on best practices.
- Undertake any other duties as assigned by supervisor and/or management.
(D) REQUIREMENTS:
- A minimum of at least a GCE ‘O’ Levels
- Preferably 2-3years of relevant healthcare setting experience
- Good team player with excellent interpersonal skills
- A detail oriented and ability to multitask
- 5 days work week 8:30am to 6:00pm
