Assistant Facilities Manager
Work Dynamics - Integrated Facilities Management
POSITION GOALS
- To be the site lead and assist the Regional Operations Manager to manage the day-to-day operations of the site.
- To ensure that the clients are provided with a high standard of service at all times.
- To achieve excellence in preventive maintenance programs at site with highest standards and ensure energy conservation practices.
- To provide comprehensive facility, critical environment management and technical services to the client, with a focus on continuous improvement.
- To achieve financial and other KPIs established by Account Director or Client Manager. Delivery of services in accordance with the Client Management Agreement SLA.
DUTIES & RESPONSIBILITIES
Facilities Management
- Must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract.
- Responsible for site facilities operation.
- Establish Engineering & Operational procedures and roll out for site staff. Responsible for delivery of services in accordance with Client Management SLA.
- Ensure compliance with all governmental regulations.
- Being the single point of contact for technical issue for FM at the site.
- Implement the energy management programs to reduce the cost on utilities.
- Managing all contract vendors to carries out technical audits/ maintenance for all installation as scheduled.
- Develop of technical service standard. Initiate planning of Critical Environment procedure.
- Initiate a system to measure the quality of performance on a quarterly basis. Initiate and maintain Preventive Management Program.
- Responsible for early involvement in Facilities Operation and provide advisory service during Site Inspection and Project Development Solution.
- Provision for minor projects and coordinating with contractors/vendors from initiation to completion.
Client/Stakeholder Management
- Manage the key client team representatives effectively to ensure that expected service levels are achieved.
- Build strong working relationships with key client representatives and promote JLL’s EOS platform and provide a key linkage between the wider JLL organization and the client representative and account team.
- Coordinate with stakeholders to ensure smooth delivery of programs and procedures.
Procurement & Vendor Management
- Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation.
- Plan and manage budgets for Engineering & Operational contracts. Manage contract on vendors for technical services.
Site Operations
- Plan and take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility 24/7 emergency call support and site attendance is required.
- Manage M&E scope of the projects to ensure the quality and deliverables within the stipulated time.
- Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings, and share learnings with the wider EOS community at Jones Lang LaSalle.
- Continuous optimization of processes, tools and documentation. Achieve Key Performance Indicators and Service Level Agreement targets.
Risk Management
- Ensure alignment and compliance to established Policies and Standard Operating Procedures for the management of the client’s Critical Environment (CEM).
- Ensure proper engineering documentation and adherence to the established change management controls for all sites. Protect the health and safety of staff and others by adhering to and developing guidelines and strategies.
- Conduct audits to ensure that all safety procedures, including disaster recovery and business continuity plan and escalation procedures are in place and maintained.
- Ensure compliance with statutory regulations on fire, health and safety standards. Ensure compliance with JLL programs and audit programs and participate in EOS community initiatives.
- Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies.
