Job Responsibilities
You will join a team of computer operators, performing 24 x 7 shift duty on rotation, responsible for running day-to-day computer operations and performing helpdesk functions in our Data Centre which runs multi-platform systems on Mainframe, AS/400, UNIX, WinNT, etc, running Production and Development environments. Your responsibilities include:
- Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM and network equipment, and react to exceptions in accordance to Standard Operating Procedures
- Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance to Standard Operating Procedures
- Perform reports printing and distribution
- Manage IT-related incidents and problems reported via phone call or e-mail from UOB staff
- Maintain Incident Logs for incidents and problems for all software, hardware and applications being monitoring
- Perform job submission, backup, recovery and restart in accordance to SOP or approved ad-hoc requests
- Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance to Standard Operating Procedures
Job Requirements
- Minimum Degree in IT or Computer Science from a recognized polytechnic/institution with at least 5 years of working experience in relevant work area
- Experience in operating for AS400, Mainframe, Open system (Unix and Windows) platform
- Proficient in using MS Office Suite of products
- Good communication and interpersonal skills and proficient in English Language
- Proven ability to work independently and under pressure
- Ability to commit to 24 x 7 shift duty (3 shift rotations)
