Job Description
We are looking for a competent Credit Management Officer to manage queries and ensure timely repayment from existing clients. You will be responsible for all credit management activities through telephone calls, emails, site visits and other appropriate actions.
Responsibilities
• Contact customers through phone and email to remind customers to regularize their accounts.
• Conduct site visits to customer premise to establish business presence and payment reminder.
• Able to achieve daily productivity in terms of call attempts, contacts and promise to pay by customers
• Provide customer with clear and accurate information including outstanding balance, due amount and due date.
• Maintain and update all dunning and site visit records factually and timely into collections system
• Provide exceptional customer service by addressing inquiries, concerns, and disputes promptly and professionally
• Able to work independently, have good communication skills and able to handle service and complaints matters.
• Any other duties as may be assigned by the management from time to time.
Requirements
• Min Diploma holder
• Good interpersonal and communication skills
• Minimum 1 year of relevant experience in the banking or financial industry
• Prior experience in Debt Collections or Customer Service preferred
