*International renowned Brand with good career prospects
*Convenient working location: Ion
*Structured hours: 10am-7pm, 5 day work week based on roster
The incumbent will be responsible for providing the highest level of client experience including advice, technical explanations and responses to clients pertaining to the servicing of their creations and aftersales resolutions
Key Responsibilities
Client Service and Client Communication:
- Meet and exceed service timeframes and client expectations for Maison-appropriate follow-up.
- Understand client needs and discuss appropriate solutions.
- Communicate effectively and respond to client inquiries with strong knowledge of technical service explanations.
- Perform on-site quick services such as strap changes, bracelet sizing (non-gold), steam cleaning, cord changes, engraving, and embossing.
Sales:
- Apply client experience guidelines and technical expertise to share service and product recommendations (straps, links) with clients.
- Provide meaningful insights to clients regarding the creations or services Maison can offer (cross-sell).
- Collaborate with Boutique colleagues on sales (accessories, watches, and jewelry).
Daily Operational Support:
- Understand and comply with security and operational procedures (e.g., product handling, inventory control).
- Assist with Boutique daily opening and closing.
- Support Boutique projects as needed, especially those related to Client Services (inventory, organization, restocking supplies).
KEY REQUIREMENTS
- Min. 2 years of working experience
- Experience in the luxury retail industry or dealing with timepieces or fine jewellery will be an additional bonus.
- Computer literate with knowledge of Microsoft Office (Word and Excel)
- Good communication and interpersonal skills
- Fast learner with an eye for detai
Candidates who seek a move to a support role from front end sales are also welcomed.
Interested candidates may email to [email protected]
