Responsibilities
Participates in the recruitment, selection, and training of staff
Supervise and schedule food and beverage staff
Ensure customer satisfaction
Resolve customer complaints, as well as internal conflict amongst staff
Order and maintain inventory control costs
Oversee food service, and act as an expeditor, when necessary, to ensure the timely movement of completed food orders from kitchen to customer table
Knowledge, Skills and Abilities
Completion of a food service administration, hotel or restaurant management course is an asset
Excellent sales skills
Excellent customer service skills
Good communication skills
Leadership skills
Proven human resource management skills such as training, motivation,
Excellent organizational skills
Must be of legal drinking age if working in a licensed facility
Knowledge of the products, services, sector, industry and local area
Knowledge of relevant legislation and regulations
Serving It Right
