Duties and Responsibilities
Staff Management
- Assist Area Manager/Cluster Manager to oversee all issues, including: staff motivation, recruitment, discipline and training
- Knowledge in employment regulations in Singapore
- Knows the duties and responsibilities of all team members and ensures they are carried out effectively
- Shift and staff rostering, manage labour costs and ensure optimal productivity
- Periodically perform staff appraisals
- Train new team members, suggest and provide ongoing trainings for your team members
- Good leadership skills, guiding and coaching team members
- Create a great working environment to minimise turnover
- Regular exchange of best practices and all other matters with managers and team members
Operations Management
- Perform regular inspection of food and beverage preparation and preparation according to our Standard Operating Procedures and Recipes
- Compliance with food safety regulations and quality controls
- Solicit feedback from customers, resolve customer issues and/or enquiries
- Enforce hygiene regulations and upkeep store cleanliness
- Oversee opening and closing duties
- Monitor and improve Mystery Dining Program
Café Ambience
- Supervision and maintenance of station and store cleanliness
- Supervision and control of lightings, music and signages
- Ensure digital menus, marketing collaterals are up-to-date
- Ensure all team members are well-briefed of promotions, seasonal menus, etc
Sales and Promotion
- Identify and propose ideas for Local Store Marketing (LSM) efforts to Area Manager / Cluster Manager
- Execute, monitor and evaluate implemented LSM
- Drive sales and manage store’s financial performance/budgets
Financial Management
- Efficient and timely submission in reports, inventory records, etc
- Responsible for all cash handling and administrative matters
- Responsible for all stock levels and restock of items
- Monitor all store expenses, manage discrepancies or adjustments
- Efficient in store wastages and cost control (Food Cost, Beverage Cost, Employment Cost, etc)
POS System
- Maintain and update POS System
- Work closely and cooperate with back office on POS Admin matters
- Supervision of POS maintenance and updates
