With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
An Oscar's Cafe Captain with Conrad Hotels and Resorts is required to exercise their skills to ensure that all guests receive an excellent Guest and Member experience and is responsible for the proper functioning of the assigned section while working to achieve departmental targets.
What will I be doing?
A Captain would be required to supervise a team of Waiters/Junior Captains in the assigned station to ensure that services rendered to guests in the outlet are in accordance with the brand standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Able to work in all areas of the respective outlet / restaurant of Food and Beverage
- Assist in training, motivating, disciplining, directing and supervising the work of the team in the outlet operation
- Welcome guests in a polite and friendly manner
- Take and deliver customer orders, consistently demonstrating high levels of customer service
- Assist to prepare set ups for tables and/or rooms
- Check all team members task and utility to ensure smooth coordination between kitchen, bar and service
- Follow correct reporting procedures if faced with issues or challenges
- Manage guest queries in a timely and efficient manner
- To perform any assigned administrative task such as requisitions, operating equipment control and monitory inventory
- Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
- To ensure and perform proper cash handling procedures
- Up-sell with latest departmental incentives
- Ensure compliance of brand standards
- Strive to achieve departmental targets
- Ensure cleanliness of work areas
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
- To perform any other duties as assigned
What are we looking for?
An Oscar's Cafe Captain serving serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Able to work on rotation & Midnight Shift
- Commitment to delivering high levels of customer service
- Flexibility to respond to a range of different work situation
- Ability to work on your own or in teams
- Previous Food & Beverage and/or industry experience
- Experience with cash handling
- Knowledge of Food Hygiene Regulations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
