Ensure accuracy, efficiency and meets the agreed turnaround time with the Business Units while minimizing operational risks and losses through the following tasks:
- Support the effort to improve productivity, efficiency and lower costs via continuous process improvements
- Manage the LO Team in their daily BAU operations i.e. draft letters of offer (both conventional and Islamic) based on credit approval packages and internal guidelines and verify that all approved terms and conditions have been drafted accordingly in the LO.
- Manage the Pre-Processing Team in the receipt of documents from stakeholders and effective assignment of cases to teams within the Credit Operations Department.
- Work alongside Head, Credit Operations and Unit Head, Credit Documentation and Agency Services to stream line cross functional processes and develop new products
- Initiate, lead and support internal and bank wide projects
Financial – Department Cost
- Participate to contain the operating cost to ensure that it is kept within the cost allocated for the Team.
- Participate to deliver cost-savings from projects or process improvements that is in line with the Group’s cost savings initiatives.
Customer/Market – Business Transformation
- Respond to Business Units’ requests and enquiries within a stipulated time line.
- Initiate regular engagement with the Business Units to resolve BAU issues and improve cooperation between the teams.
- Actively lead the team and move the team towards completion of goals i.e. develop a service-oriented culture within the team.
- Allocate tasks to team members when appropriate and load shift when resource is down.
- Initiate streamlining processes and/or projects.
- Support Business Units in their digitalization initiatives &/or launch of new products
Process Digitalization or Automation /STP
- Co-Lead process digitalization or automation initiatives
Productivity Improvement
- Ensure all SLA/TAT are being met.
- Ensure work is completed with speed and accuracy.
- Contribute process improvements ideas to improve TAT, efficiency and reduction of internal errors in work processes.
Process Efficiency / Process Improvements
- Provide specialist advice during process improvement workshops to improve the turnaround time for BAU processes.
- Identify operational risks and implement measures/controls to plug the risk gaps so that processes are in line with all internal & external policies/guidelines and requirements of the regulators.
- Plan and arrange tasks in order of importance so that all the assigned tasks can be completed within the time-line set without breaching the Service Level Agreements.
Operational Risk & Compliance
- Work together with Team Lead to ensure that audit rating is “Satisfactory” or better.
- Work together with Team Lead to ensure that CRA rating is at least “On Target” or better.
- Work together with Team Lead to ensure no/minimal operational lapses/financial losses.
Learning/Competitive Positioning
- Maintain high standards for self-development to achieve/exceed the goals of the team and to derive satisfaction from achievement of goals and continuous improvement.
- Initiate action plans to achieve self-development goals which has to be in line with the department and Group’s direction of building high performance culture.
- Develop a mind-set of continuous learning to keep up with the pace of change in the Bank and to be competent in the job assigned.
- Encourage team members to participate in training / self-learning.
- Provide on the job training to team members
