Job Descriptions
Be a key player in the customer acquisition team to onboard new parents to Kodecoon’s community
- Share Kodecoon’s vision and recommend suitable coding programs for students
- Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
- Maintain customer relationships and build a strong Kodecoon community. Act as parents’ advocate and manage relationships with them
- Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
- Work with the teaching team to assess the students and follow up with parents for conversion
- Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
- Ensure that all customer information is properly documented and updated in our CRM system
- Relationship manager for our Kodecoon’s community, continue to track the progress of students and maintain relationships with parents
Job Requirements
- Strong communication and problem solving skills
- Fluent in spoken and written English. Fluency in Mother Tongue is a plus!
- Driven, fast learner, proactive and ability to work in a fast-paced environment
- Organised, detail-oriented and ability to manage different projects at once
- Get things done attitude, self-driven
- You are very meticulous and independent, able to set own priorities with time management to complete projects timely
Benefits
- Annual leave - start with 7 days
- Medical leave - 14 days
- Medical Insurance
- No AWS but there is performance bonus quarterly depending on performance
Working hours
- 5 days work week, including weekends
- (9am to 6pm. Compulsory work on weekends.）
