Key Responsibilities and Duties
Work with a team of executive and support staff to ensure the smooth operation of the clinics and businesses units. Roles include:-
- Responsible for overseeing daily operations and manpower planning, including rostering for all clinics;
- Handle patient and client relations, complaints and related matters;
- Oversee work processes, policies, directives and SOPs and deliver high standards of efficiency, service and quality across all business units;
- Conduct reviews, quality control and drive/lead improvements and enhancements;
- Recruitment, onboarding, training, mentoring and evaluation of staff;
- Budgeting, planning, submission of business proposals, performance management and risk management;
- Contribute and support business development initiatives;
- Project management and execution;
- Cover clinics and/or on-sites where required during manpower shortage;
- Establishment and maintenance of service and professional standards; and
- Audits, compliance, licensing, legal and regulatory.
Key Competencies Required
- Independent, self-driven, results-oriented, and resilient.
- Strong leadership skills and management competencies.
- Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.
- Strategic & critical thinking as well as decision-making and negotiation skills.
- Technologically savvy, up to date and able to identify and implement viable solutions.
- Dedicated, well organized, meticulous, analytical and proactive.
- Able to adapt, prioritise, exercise initiative, manage pressure, multi task and work independently.
- Flexible and able to attend to matters beyond normal office hours.
Qualifications & Experience
- Recognised bachelor’s degree in business, nursing, healthcare or equivalent.
- Minimum 2 years of experience, with at least 1 year experience in a healthcare operations setting or managing a large group of people with varied experiences and competencies in a fast paced and demanding environment.
- Relevant experience will be an advantage.
Additional Information
- Working hours: 5.25 days work week, with one half day per month WFH / Required to work on either Saturday or Sunday, will be rotated within the team
