Responsibilites:
- Establish and maintain a customer-centric approach within the customer service operation, prioritising customer satisfaction while fostering positive relationships with both customers and staff.
- Implement and uphold customer service standards and procedures to ensure consistency and quality in service delivery.
- Provide comprehensive customer service support to the department store, including but not limited to Goods and Service Tax Refund, Smart-Card applications, Public Announcement, and Lost and Found cases/reports.
- Ensure prompt and efficient resolution of customer issues and concerns, prioritising customer satisfaction as the primary objective.
- Responsively address customer inquiries, diligently follow up with necessary actions, and proficiently manage customer feedback and complaints to achieve swift resolutions.
- Compile and analyze customer feedback and suggestions to identify opportunities for enhancing service standards and continuously improving the overall customer experience.
Requirements:
- Minimum GCE O Level
- At least 1 year of customer service experience for Junior role
- Good communication and interpersonal skills
- 5 days work week with 2 rotating off days
- Rotating shift system, 930am to 630pm / 1240pm to 940pm (Shift allowance is provided)
Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.
EA License Number: 23C1730
Please Provide:
1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments
We regret that only shortlisted candidates will be notified.
