As a Head of Service Delivery within the Digital Services organization, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.
In this people leadership role in the operational organization, you will collaborate to ensure that work is executed within the scope of the agreed customer contract & requirements and provide performance feedback, recognition and remuneration management using existing Ericsson tools and processes.
You will!
- Develop and maintain effective working relationships with internal and external stakeholders, including within partner/supplier ecosystems.
- Able to maintain and develop Customer Relationship at C-Level.
- Working E2E Core Networks.
- Direct line management responsibility for the delivery team.
- Responsible for monitoring and reporting of program related trends, capability development and performance against project plans and budgets.
- Ensure project outcomes are achieved
- Ensure project management capability is maintained across the program.
- Overall accountability for Program financial results including cost center management, utilization and billability and empower the organization to seek to achieve business outcomes.
- Develop a positive & productive culture within the program and long-term strategy and plan for the business
- Generating and seeking out potential new opportunities.
- Drive operational performance, innovation, and continuous perfection.
To be successful in the role you must have:
- 15+ Yrs experience within the Telco/Systems Integration Industry on driving IT and Network transformation programs or projects of high complexity.
- Demonstrable experience to transform customer requirements and expectations at a high level into a solution draft that Ericsson can realize as a customer engagement!.
- Deep experience of leading teams in a multicultural environment and demonstrate strategic thought leadership
- Solid understanding of Sales Process, Sales Engagement and Service Delivery Process
- Competencies in the area of Managed Services and DevOps
