Job Description
- To provide 24 x 7 support for Data Center running on 12 hours shift
- Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
- Resolving the incident/problem onsite.
- Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager.• Generating the relevant administrative records and reports.
- Introducing and integrating new technologies into existing environments.
- Applying operating system updates, patches, and configuration changes.
- Adding, removing, or updating user account information, resetting passwords, etc.
- Answering technical queries
- Maintaining the configuration of the system.
- To implement Service Request and Change Request
- Contacting OEM/Vendor for technical support
- Able to work shift including weekends and public holidays.
Job Requirements
- Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
- Minimum 1 year of relevant working experience in IT infrastructure operation
- 12 hrs shift working
- Preferably with Microsoft Certification and/or ITIL certification.
- Good Knowledge of following products will be advantageous:
- Linux-Unix
- Active Directory/DNS
- Microsoft Azure Stack
- Microsoft Windows 2016-2022
- Commvault Backup and Recovery
- Symantec Endpoint Protection
- ITIL certification will be an advantage
