- Assist the Manager to oversee the operations of the Outlet assigned to you
- Assist the Manager to achieve outlet sales targets set by the Company
- Assist the Manager to achieve set budget of expenses by the Company
- Ensure team briefings are carried out before and after service period.
- Implement and ensure that Food Safety and Hygiene standards are met at all times
- Assist the Manager to train all other staff to ensure that Food Safety and Hygiene Standards are met at all times.
- Ensure that all food is prepared according to quality, taste and hygiene guidelines established by the Company
- Ensure that all food is presented for service in a timely manner and in correct sequence
- Deal with all customer complaints and feedback with professionalism and through proper service recovery
- Check and sign for all deliveries when the Manager is unable to do so
- Ensure that outlet is stocked with adequate levels of inventory
- Participate in monthly physical stock take of the Outlet, including but not limited to plates, bowls and crockery.
- Assist the Manager to control wastages
- Ensure good proficiency with POS front and backend
- Handle guests special requests
- Ensure that the Kitchen Crew and Service Crew are able to handle their duties properly and are well groomed, properly attired, trained and efficient
- Ensure that the highest standard of cleanliness is maintained including the maintenance of furnishings and equipment and the proper set up of the Outlet and Connected areas.
- Assist your manager in implementing and developing training programs.
- Perform miscellaneous job-related duties as assigned.
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