Scope of Position:
Providing most suitable solutions to customers by understanding their requirements and strategically selecting service providers while maximizing profitability. This position will involve activities relating to procurement, service provider management and sales/ business development.
Major Duties and Responsibilities:
Operations
- Understand export processes in order to accurately identify requested scope of pricing and accurate pricing
- Understand and comply to company policies and accordance with government regulations.
- Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
- Timely responds on day-to-day pricing enquiries and RFQs from external and internal customers
- Screening of MK denial parties before quoting
- Monitor and apply appropriate carrier contract per customer to maximize the shipment profitability
- Carrier allocation management per carrier against the weekly allocation report to ensure customer service uses the correct carriers and maximizing the profitability
- Assisting booking management – placing bookings with carrier, secure confirmation, verify cost from carriers against contract
- Rate filing management
- Good record keeping of pricing folder
- Be alert of market situation and provide timely update of market changes of different trades
- Escalation of problems to Management when necessary
Service Provider Management
- Able to negotiate and obtain competitive rates and service route from carriers and co-loaders
- Procure strategically in the market to cater with customer’s needs and requirements
- Build good business rapport/relationship with carrier, co-loaders, and service providers
- Organize, gather feedbacks, and lead quarterly service provider performance review
Business Development
- Contribute to business development per assignment basis
- Interact with our customers virtual or in person to understand their requirements and offer solutions at competitive pricing, meeting customer service expectations
- Transition and implementation of new business to customer service
- Take up additional tasks as required to meet the Department’s needs.
Expectations:
- Provide extended support to both internal and external customer
- Think positively with “CAN DO” and responsible attitude
- Carry out tasks with great accuracy and in a timely manner
- To be a good team player with teamwork spirit
- To show initiative in all co-ordination work
Culture:
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Working Condition:
- No more than normal physical effort or positional stress required. Intermittent walking, sitting or standing with normal expenditure of energy.
- Good working environment, almost complete absence of disagreeable elements. Minimum exposure to adverse or hazardous working conditions.
