Main Responsibilities Includes -
- Process all incoming and outgoing calls accurately and courteously
- Records and controls accurately wake up calls
- Pages guests in co-operation with concerned departments
- Assists guests with international calls and directory queries
- Attends to all guest queries and requests promptly, calls guests by name whenever possible
- Handles guests needs or requests and reports complaints to the Supervisor
- Aware of local telephone listings and frequently dialed numbers
- Report on logbook daily
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
